Frequently Asked Questions

Your membership gives you ongoing access to a dedicated primary care physician — Dr. Karla Cornejo — through telemedicine, home visits, preventive care, chronic condition follow-up, lab review, and coordination with specialists when needed.

You can add up to 4 beneficiaries to your membership, for a maximum of 5 people in total, including you.

You can choose to be billed monthly, every 3 months, every 6 months, every 9 months, or annually. The total is simply the monthly rate multiplied by the number of months — there's no discount for choosing a longer period.

Your membership is paused immediately and we email you to let you know. We automatically retry the charge once a day for 5 consecutive days against your primary payment method. You can also trigger a manual retry, or update your payment method, at any time during that window. If the charge still hasn't gone through after the 5th attempt, the membership is canceled automatically.

Cancellations are processed by our team, not self-service. Message us on WhatsApp or email info@nexocarepanama.com and we'll take care of it. Your membership and its benefits stay active through the end of the period you've already paid for.

Yes — reach out to us and we'll update it for you. Plan and billing period changes take effect at your next billing cycle; there's no partial-period proration.

No. NexoCare focuses on primary and preventive care. For a medical emergency, please go to the nearest hospital or contact local emergency services directly.

Message us on WhatsApp. NexoCare doesn't yet have online appointment scheduling, so WhatsApp is the fastest way for us to coordinate care with you.